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Accessibility statement for

This accessibility statement applies to

This website is run by NHS Greater Manchester Integrated Care. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% using your browser zoom without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

The website has Recite Me accessibility software that has a screen reader, translator, colour, font and contrast changer all included with it to make this easier for you.  Please use the browser zoom if you get any issues with text overlapping using the Recite Me zoom.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘home’ and ‘my borough’ pages
  • you can skip to the main content missing repeated header section if using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website and we welcome feedback. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on the contact details below and request the digital communications team:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

You can ring our office on 0161 742 6023 or visit us in person if you have a pre-arranged appointment; we can arrange a British Sign Language (BSL) interpreter or any other language translation if you let us know that you need it.

Technical information about this website’s accessibility

NHS Greater Manchester Integrated Care is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

Some PDFs published may need further work to improve their accessibility under WCAG 2.1 success criterion 1.1.1, 1.4.1, and 1.4.3.  We plan to check and fix all PDFs published by 31st March 2025 and ensure that all documents published going forward are accessible or the content is available in an alternative accessible format.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information about our Boards and Committees.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We seek to make sure that any new PDF documents we publish meet the accessibility standards and are committed to reviewing all PDFs and fixing any with issues by 31st March 2024.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


What we’re doing to improve accessibility

[Note: publishing an accessibility roadmap is optional. It’s a good idea to publish one if you want to be specific about the order you’re planning to tackle accessibility issues, and there’s no space to do so in the accessibility statement itself.]

Our accessibility roadmap [add link to roadmap] shows how and when we plan to improve accessibility on this website.


What we’re doing to improve accessibility

Completed improvements:

During May 2023, we added Recite Me accessibility toolbar on to our website, to increase the amount of accessibility tools built in to the website.

Ongoing improvements:

  • We are working with our Governance team to review the PDFs on the website, particularly around Governance and Board meetings to make sure that all PDFs are accessible and move content to HTML where possible.
  • We are looking to add content in British Sign Language.

If you have any further suggestions or feedback to help us improve our website accessibility, please contact us.

Preparation of this accessibility statement

This statement was prepared on 8th July 2022. It was last reviewed on 27th June 2023.

The website was last tested on 1st June 2023.  The test was carried out by Neo using the W3C Website Accessibility Evaluation Report Generator as a structure to carry out the audit and the selected pages were assessed using two automated accessibility testing tools, code review and manual user testing.

We generated a sample of pages by selecting all pages linked directly from the homepage, all hub site home pages, pages that covered all website functionality and two randomly generated pages.


[Note: you do not have to use this approach to sampling, but you should link to a full explanation of what you tested and how you chose it. If you get a third party auditor to test your website for you, they should include sampling details in test report – so you can just to link to that.]

You can read the full accessibility test report [add link to report].

[Note: publishing the test report is optional, but doing so may allow you to make your accessibility statement shorter and more focused.]


Launch Recite Me assistive technology