Skip to content
 

Get in touch

Use the form below to send us your message and we’ll get back to you as soon as we can. You can also call our offices (during normal working hours) if you need to reach a particular person or have a media enquiry.

Before you can submit your message, you’ll need to fill in the fields marked*

Send me email updates

General enquiries

Call: 0161 742 6023
(during office hours)

Email: gm.icp@nhs.net

Media enquiries

Call: 07815 655212
Email: laura.conrad@nhs.net

Address:
4th Floor, 3 Piccadilly Place, Manchester, M1 3BN

If you’re a patient, relative or carer with questions about the services across Greater Manchester, our patient advice and complaints services can help.

Each NHS organisation has its own patient advice and complaint service. You should try to contact the organisation who provided the care you have a query about, as they’re best placed to advise you and investigate any complaints.

If you have feedback or a complaint about a service, please contact them directly.

 

GP Practice, Pharmacy, Dental and Optometry Services

For all GP, pharmacist, dentist and optometrist complaints, you can complain directly to the provider (for example, the GP Practice), or you can complain to NHS England.

 

Hospital and Community Services

You can complain directly to one of the providers below, or you can complain to the lead commissioner in your local area (see the Local area feedback and complaints information below for details):

Bolton NHS Foundation Trust

Manchester University Hospitals NHS Foundation Trust (MFT) (Altrincham Hospital, Manchester Royal Infirmary, Manchester Royal Eye Hospital, North Manchester General Hospital, Royal Manchester Children’s Hospital, Saint Mary’s Hospital, Trafford Hospital, University Dental Hospital of Manchester, Withington Community Hospital, and Wythenshawe Hospital)

Northern Care Alliance NHS Foundation Trust  (Fairfield General Hospital, North Manchester General Hospital, Rochdale Infirmary, Salford Royal, and The Royal Oldham Hospital)

Stockport NHS Foundation Trust

Tameside and Glossop Integrated Care NHS Foundation Trust

The Christie

Wrightington, Wigan and Leigh Teaching Hospitals NHS Trust (Leigh Infirmary, Royal Albert Edward Infirmary (Wigan), Thomas Linacre Centre, and Wrightington Hospital)

 

Mental health services

You can complain directly to one of the providers below, or you can complain to the lead commissioner in your local area (see the Local area feedback and complaints information below for details):

Greater Manchester Mental Health NHS Foundation Trust

Pennine Care NHS Foundation Trust

 

Ambulance services

Please complain directly to the service:

North West Ambulance Service

For all other advice or complaints, please contact your local area feedback and complaints team:

Bolton

Governance and Safety,
Bolton – NHS GM,
Lever Chambers
27 Ashburner Street
Bolton
BL1 1SQ

Email:
gmicb-bol.pals@nhs.net

Call:
01204 462022
01204 462023


Bury

For informal enquiries, please contact our Patient Advice and Liaison Service team for advice, support and information, on 0161 253 5959 (8.45am until 5pm Monday to Friday, excluding bank holidays)

Complaints, Bury – NHS GM,
Townside Primary Care Centre,
1 Knowsley Place,
Knowsley Street,
Bury, BL9 0SN

Email:
buccg.burypatientservices@nhs.net

Call:
0161 2713110


Manchester

Complaints, Manchester – NHS GM,
Manchester Feedback and Complaints Service
PO Box 532
Town Hall
Manchester
M60 2LA

Email:
nhscomplaints@manchester.gov.uk

Call:
0161 9538388


Oldham

Complaints, Oldham – NHS GM,
Civic Centre
West Street
Oldham
OL1 1UT

Email:
oldccg.customercare@nhs.net

Call:
07966 746117


Heywood, Middleton and Rochdale

Patient Services Heywood,
Middleton and Rochdale – NHS GM,
PO Box 100,
Rochdale, OL16 9NP

Email:
gmicb-hmr.complaints@nhs.net

Call:
01706 672549


Salford

Salford Patient Services – NHS GM,
Civic Centre
Chorley Road
Swinton
M27 5AW

Email:
SALCCG.PatientServices@nhs.net

Call:
0161 212 4960


Stockport

Complaints,
Stockport – NHS GM,
4th Floor,
Stopford House
Stockport, SK1 3XE

Email:
stoccg.contactus@nhs.net

Call:
0161 426 9900, Option 1


Tameside

Complaints,
Tameside – NHS GM,
Headquarters,
Tameside One,
Market Place,
Ashton-under-Lyne,
Tameside, OL6 6BH

Email:
TGCCG.customercare@nhs.net

Call:
0161 342 5500


Trafford

For informal enquiries, feedback and compliments, please contact our Patient Advice and Liaison Service (PALS) for advice, support and information. If you would like advice on how to raise an NHS Complaint, please use the complaints’ details.

Patient Experience Matters
Trafford – NHS GM,
Trafford Town Hall,
Talbot Road,
Stretford, M32 0TH

Email:
PALS & Complaints:
gmicb-tr.patientexperience.trafford@nhs.net

Call:
PALS: 0161 873 9634
Complaints: 0161 873 9577


Wigan

Complaints,
Wigan – NHS GM,
Wigan Life Centre,
College Avenue,
Wigan WN1 1NJ

Email:
public@wiganboroughccg.nhs.uk

Call:
01942 482711

The Freedom of Information (FOI) Act gives you the right to request access to recorded information held by public authorities, such as NHS Greater Manchester and Greater Manchester Integrated Care Partnership.

This is to promote greater openness, to help inform people of how public authorities make their decisions, and spend public money.

How do I make a request?
All requests need to be sent in writing, clearly stating your name, address and what information you’d like. You can also ask for information in a particular format, such as: paper or electronic copies, audio format or large print.

Requests for information should be sent to:

Bolton FOI, Bolton ICP, 3rd floor, Lever Chambers, 27 Ashburner Street, Bolton BL1 1SQ

gmicb-Bol.foi@nhs.net


Bury FOI, Bury ICP, Townside Primary Care Centre, 1 Knowsley Place, Knowsley Street, Bury BL9 0SN

buccg.burypatientservices@nhs.net


Greater Manchester FOI, Greater Manchester ICP, 4th Floor, 3 Piccadilly Place, Manchester, M1 3BN

Gm.icp@nhs.net


Manchester FOI, Manchester ICP, 2nd Floor, Parkway 3, Parkway Business Centre, Princess Road, M14 7LU

mhcc.foimanchesterccg@nhs.net


Oldham FOI, Oldham ICP, Civic Centre, West Street, Oldham OL1 1UT

oldccg.foi.oldham@nhs.net


Rochdale FOI, NHS Heywood, Middleton and Rochdale ICP, PO Box 100, Rochdale  OL16 9NP

gmcib-hmr.foi@nhs.net


Salford Patient Services, Unity House, Swinton, Salford M27 5AW

gmcib-sal.foi@nhs.net


Stockport FOI, Stockport ICP, 4th Floor, Stopford House, Stockport SK1 3XE

gmicb-stoc.foi@nhs.net


Tameside FOI Request, Tameside ICP, Headquarters, Tameside One, Market Place, Ashton-under-Lyne, Tameside OL6 6BH

TGCCG.freedom-of-information@nhs.net


Trafford FOI, Trafford ICP, Trafford Town Hall, Talbot Road, Stretford, M32 0TH

gmicb-tr.foi@nhs.net


Wigan FOI Office, Wigan Borough CCG, Wigan Life Centre, College Avenue, Wigan WN1 1NJ

public@wiganboroughccg.nhs.uk


If you can’t make your request in writing, please discuss this with us.

How long will a request take?
Under the FOI Act there is a requirement for us to provide you with a response to your request promptly and in any event within 20 working days.

Can I request any information?
You can request any recorded information that you think NHS Greater Manchester may hold. If the information is environmental, we will respond in accordance with the Environmental Information Regulations (EIR) 2004. You do not have to know whether the information you want is covered by the EIR or the FOI Act. When you make a request, we will decide which law applies.

What can I do if I am unhappy with the reply I receive or the way my request was handled?
If you feel your request for information hasn’t been dealt with properly, please write to us to ask for an internal review. If, after an internal review, you’re still not satisfied, you can then complain to the Information Commissioner (ICO):

Office of the Information Commissioner Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 0303 123 1113 or 01625 545 745

Website: www.ico.org.uk

If after following the NHS complaints process, you remain unhappy, you can contact the Parliamentary and Health Service Ombudsman.