Get in touch

If you’re a patient, relative or carer with questions about the services across Greater Manchester, our patient advice and complaints services can help.

Each NHS organisation has its own patient advice and complaint service. You should try to contact the organisation who provided the care you have a query about, as they’re best placed to advise you and investigate any complaints.

If you have feedback or a complaint about a service, please contact them directly.

GP Practice, Pharmacy, Dental and Optometry Services

From 1st July 2023, NHS England’s regional complaints handling function moved to NHS Greater Manchester. If you would like to submit a complaint about your GP, Dentist, Pharmacy or Optician, please contact the team for the area that the practice is based in. Their contact details can be found under the ‘Local area feedback and complaints’ section of this page below.

Hospital and Community Services

You can complain directly to one of the providers below, or you can complain to the lead commissioner in your local area (see the Local area feedback and complaints information below for details):

Bolton NHS Foundation Trust

Manchester University Hospitals NHS Foundation Trust (MFT) (Altrincham Hospital, Manchester Royal Infirmary, Manchester Royal Eye Hospital, North Manchester General Hospital, Royal Manchester Children’s Hospital, Saint Mary’s Hospital, Trafford Hospital, University Dental Hospital of Manchester, Withington Community Hospital, and Wythenshawe Hospital)

Northern Care Alliance NHS Foundation Trust  (Fairfield General Hospital, North Manchester General Hospital, Rochdale Infirmary, Salford Royal, and The Royal Oldham Hospital)

Stockport NHS Foundation Trust

Tameside and Glossop Integrated Care NHS Foundation Trust

The Christie

Wrightington, Wigan and Leigh Teaching Hospitals NHS Trust (Leigh Infirmary, Royal Albert Edward Infirmary (Wigan), Thomas Linacre Centre, and Wrightington Hospital)

Mental health services

You can complain directly to one of the providers below, or you can complain to the lead commissioner in your local area (see the Local area feedback and complaints information below for details):

Greater Manchester Mental Health NHS Foundation Trust

Pennine Care NHS Foundation Trust

Ambulance services

Please complain directly to the service:

North West Ambulance Service

For all other advice or complaints, please contact your local area feedback and complaints team:

The Freedom of Information (FOI) Act gives you the right to request access to recorded information held by public authorities, such as NHS Greater Manchester and Greater Manchester Integrated Care Partnership.

This is to promote greater openness, to help inform people of how public authorities make their decisions, and spend public money.

How do I make a request?
All requests need to be sent in writing, clearly stating your name, address and what information you’d like. You can also ask for information in a particular format, such as: paper or electronic copies, audio format or large print.

Requests for information should be sent to:

3 Piccadilly Place, Manchester, M1 3BN

gmhscp.icp.foi@nhs.net

If you can’t make your request in writing, please discuss this with us.

How long will a request take?
Under the FOI Act there is a requirement for us to provide you with a response to your request promptly and in any event within 20 working days.

Can I request any information?
You can request any recorded information that you think NHS Greater Manchester may hold.

If the information is environmental, we will respond in accordance with the Environmental Information Regulations (EIR) 2004.

You do not have to know whether the information you want is covered by the EIR or the FOI Act. When you make a request, we will decide which law applies.

What can I do if I am unhappy with the reply I receive or the way my request was handled?
If you feel your request for information hasn’t been dealt with properly, please write to us to ask for an internal review.

If, after an internal review, you’re still not satisfied, you can then complain to the Information Commissioner (ICO) at the Information Commissioner’s Office:

Website: FOI and EIR complaints | ICO

Office of the Information Commissioner Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 0303 123 1113 or 01625 545 745

If after following the NHS complaints process, you remain unhappy, you can contact the Parliamentary and Health Service Ombudsman.

Before contacting The Care Gateway, check the information on The Care Gateway page for a quick way to get an answer to most queries.

The Care Gateway opening hours are Monday to Friday, 08:00 to 18:00, excluding bank holidays.

You can contact us on:

Tel: 0161 947 0770 or 0800 092 4020

Email: contactus.caregateway@nhs.net

Please listen carefully to the options and select your required service.

For details of how to provide feedback or raise compliments, concerns or complaints please see our Frequently Asked Questions.