FOI 2025/1208

Under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (applying to adult social care and NHS services), your council or your ICB is legally obliged to designate a complaints manager to be responsible for managing the procedures and considering complaints in accordance with arrangements made under the Regulations. (Regulation 4(1)(b))

Please identify that person and the email and telephone contact details of the designated person, even if the role is discharged via a corporate email address such as …@yourcouncil.gov.uk or …@youricb.nhs.net

NHS Greater Manchester (NHS GM) has a Patient Services team that manages patient enquiries and complaints about health and care services commissioned by NHS GM across Greater Manchester.

There is no role with the job title of Complaints Manager. The Patient Services team is led by Mark Palmeria, Assistant Director Patient Services.

The contacts for the NHS GM Patient Services team are –

Phone: 0161 271 3980, 9am – 4pm Monday – Friday (excluding Bank Holidays),

Email: nhsgm.patientservices@nhs.net