FOI 2025/1322

Under the Freedom of Information Act 2000, I am requesting the following information regarding your organisation’s digital maturity.

1. Shared Care Record: For your main Shared Care Record (or equivalent electronic shared patient record), please state which of the following partners currently contribute data to it (not just view it):

a. Primary Care (GPs)
b. Acute Trusts (Hospitals)
c. Community Health Services
d. Mental Health Services
e. Social Care (Local Authority)

2. Artificial Intelligence (AI): Do you have a formal, board-approved governance framework for using Artificial Intelligence (AI)? If yes, please list any AI applications currently in operational use.

3. Patient-Facing Digital Services: Through your main patient-facing app or portal, which of the following functions are available? (Please answer Yes/No for each):

a. Booking/managing appointments
b. Ordering repeat prescriptions
c. Viewing GP health record
d. Viewing hospital letters/results
e. Secure messaging with a clinical team
f. Accessing a personalised care plan
g. Contributing their own data (e.g., via remote monitoring)

4. Digital Strategy: Have you approved a digital and data strategy for the 2025-2027 period that addresses upcoming structural changes like ICB clustering?

5. Leadership Roles: Please provide the approximate Full-Time Equivalent (FTE) for the following roles, noting if any are formally shared across your ICB cluster:

a. Chief Information Officer (CIO) / Chief Digital & Information Officer (CDIO)
b. Chief Clinical Information Officer (CCIO) / Chief Nursing Information Officer (CNIO)
c. Director/Head of Digital Transformation or Strategy
d. Director/Head of Data or Analytics
e. Director/Head of System Integration or Partnerships
f. Data Scientist
g. AI Specialist / AI Engineer
h. User Experience (UX) Designer / Researcher

1. Shared Care Record:
a. Primary Care (GPs) – Yes, Contribute
b. Acute Trusts (Hospitals) – Yes, Contribute
c. Community Health Services – Yes, Contribute
d. Mental Health Services – Yes, Contribute
e. Social Care (Local Authority) – Yes, Contribute

2. Artificial Intelligence (AI):
Yes, NHS Greater Manchester has a board-approved governance framework for the use of Artificial Intelligence. This framework is documented across several areas.

NHS GM RPA and AI Policy
• Defines roles and responsibilities for Integrated Care Boards (ICBs) and GP Practices.
• Requires all AI/RPA implementations to begin with a defined use case and undergo risk assessment.
• Aligns with NHS Digital standards (DCB0129, DCB0160) and GDPR2.
Terms of Reference for the AI Oversight Group
• Establishes the AI Oversight & Governance Group as the advisory and risk assessment body.
• Provides a gateway for AI proposals and categorizes them by risk level (low, medium, high).
• Final approval for high-risk tools may be escalated to the Primary Care Digital Board3.
AI Implementation Process via Oversight Group – Draft v0.1
• Details the step-by-step implementation process, including DPIA, EIA, and clinical safety assessments.
• Includes a Microsoft Form for project mandate submission and review4.

Current tools that are being considered for use in General Practice:
• Heidi (Ambient Transcription Tool)
• Accurx
• Microsoft Copilot (Pilot Project)
• AI Chatbots for Appointment Booking
• AI Triage Tools
• Predictive Maintenance Tools

RPA tools being used in General Practice
• Automated Registrations
• JifJaff MyBotGP

3. Patient-Facing Digital Services:
a. Booking/managing appointments – Yes, NHS APP
b. Ordering repeat prescriptions – Yes, NHS APP
c. Viewing GP health record – Yes, NHS APP and My GM Care APP
d. Viewing hospital letters/results – Yes, NHS APP (If enabled by GP)
e. Secure messaging with a clinical team – Yes in primary care with products like ACCURX. Secondary Care by (PEP) Patient Engagement Portal
f. Accessing a personalised care plan – Yes via My GM Care App
g. Contributing their own data (e.g., via remote monitoring) – Yes, My GM Care (limited)

4. Digital Strategy:
NHS Greater Manchester do have a digital strategy which was published in October 2023 covering the period from 2023 to 2027 and is available on our website. This does not cover upcoming structural changes, but an update is planned for 2025.
Integrating health and care in Greater Manchester

5. Leadership Roles:
a. Chief Information Officer (CIO) / Chief Digital & Information Officer (CDIO) – 1.0
b. Chief Clinical Information Officer (CCIO) / Chief Nursing Information Officer (CNIO) – 1.0
c. Director/Head of Digital Transformation or Strategy – 0.0
d. Director/Head of Data or Analytics – 1.0
e. Director/Head of System Integration or Partnerships – 0.0
f. Data Scientist – 2.0
g. AI Specialist / AI Engineer – 0.0
h. User Experience (UX) Designer / Researcher – 0.0