| Reference | FOI 2025/1452 |
|---|---|
| Description | Complex Home Care FOI |
| Date Requested | 07/11/2025 |
| Date Replied | 29/12/2025 |
| Category | Continuing Health Care (CHC) |
Under the Freedom of Information Act, I would like to request the following information regarding NHS Continuing Healthcare (CHC) packages for adults aged 18+ within your local ICB, except for questions 1, 2, 5 and 8 where information is required for both adults aged 18+ and children aged 0-18 years old.
For clarity, CHC refers to the NHS Continuing Healthcare funding pathway. For further information please see: https://www.england.nhs.uk/healthcare/.
Homecare refers to packages of care delivered in the individuals’ own homes (not in care homes or residential facilities).
Please provide data for the following financial years: 2021/22, 2022/23, 2023/24, 2024/25 and 2025/26 (projected) except questions 6 and 7 which require a current snapshot. If any data for 2024/25 is not available, please provide budgeted figures for the year or the latest snapshot data that is available.
For any years predating the existence of the ICB, please provide the data for the former CCG(s) that now makes up the ICB.
Where possible, please kindly include responses on the attached spreadsheet.
NHS Greater Manchester consists of the following 10 Greater Manchester Localities: Bolton, Bury, Heywood, Middleton and Rochdale (HMR), Manchester, Oldham, Salford, Stockport, Tameside, Trafford, and Wigan (former Clinical Commissioning Groups), who currently all have their own processes/systems for recording their Continuing Healthcare (CHC) activity.
Place Based Leads are responsible for the budgets for the packages of care and their information can be found on the website via the following link NHS GM Board | Greater Manchester Integrated Care Partnership
For locality enquiries, Greater Manchester Locality Continuing Health Care Teams contact information is available on the NHS Greater Manchester website via the following link https://gmintegratedcare.org.uk/chc/
2.
| Locality | A – 2024/2025 | B – 2024/2025 | A – 2025/2026 | B – 2025/2026 |
| Bolton | 457 | 10 | 350 | 11 |
| Bury – excluding Direct Payment (DP) Personal Health Budgets (PHBs) | 411 | 6 | 261 current number of patients year to date (YTD) | <5 |
| HMR | 350 | 6 | 199 | 7 |
| Manchester | 787 | 10 (PHB only as CHC Manchester does not include Children’s CHC) | 581 | 10 (PHB only as CHC Manchester does not include Children’s CHC) |
| Oldham | 51 | <5 – all are under NHS block contract. These are the only packages that are fully funded, there are several joint funded packages | 31 | <5 – all are under NHS block contract. These are the only packages that are fully funded, there are several joint funded packages |
| Salford | 674 | 647 | <5 | <5 |
| Stockport | 89 | 21 | 82 | 24 |
| Tameside | 155 | <5 | 137 | <5 |
| Trafford | 302 | 11 | 215 | 8 |
| Wigan | 829 | 16 | 507 (as at position mid Sept 2025) | 15 |
NHS Greater Manchester (NHS GM) does hold the information requested however, due to the low numbers involved (where patient data is 5 or less <5) we consider this to be exempt under section 40(2) of the Freedom of Information Act 2000 as the disclosure of this information may lead to the identification of individuals. This exemption is not subject to the public interest test.
NHS Greater Manchester (NHS GM), Manchester locality, does not hold the information requested for children’s CHC; it will be necessary for you to contact Manchester University NHS Foundation Trust for the information you seek. To assist you, please find below link to their website with information about how to make a Freedom of Information request.
Manchester University NHS Foundation Trust – Freedom of Information – Manchester University NHS Foundation Trust (mft.nhs.uk)
Under the Freedom of Information Act 2000 (FOIA), this section of your request is exempt by virtue of the following exemption, Section 12(1). Section 12. — (1) Section 1(1) does not oblige a public authority to comply with a request for information if the authority estimates that the cost of complying with the request would exceed the appropriate limit.
Section 12(1)
Section 12(1) does not oblige a public authority to comply with a request for information if the authority estimates that the cost of complying with the request would exceed the appropriate limit.
The Freedom of Information Act allows Public Authorities to decline to answer FOI requests when we estimate it would cost us more than £450 (equivalent to 18 hours, calculated at £25 per hour) to identify, locate, extract, and then provide the information that has been asked for.
NHS GM consists of the 10 Greater Manchester localities, Bolton, Bury, Heywood, Middleton and Rochdale, Manchester, Oldham, Salford, Stockport, Tameside, Trafford and Wigan (former Clinical Commissioning Groups), and therefore documents are held on various data bases. As such a manual search of records would be required. It is estimated a search of each file would take approximately 15 mins and NHS GM holds hundreds of files across the 10 localities. Therefore, due to the volume and complexity of the data involved, it would require a disproportionate amount of time and resources to locate extract and collate the data, and therefore, on this occasion it is with regret NHS GM are not able to process this section of your request further.
Although we cannot answer your request, we might be able to answer a refined request within the cost limit. Therefore, you may wish to restrict the timeframe of your request and/or consider specifying a smaller geographical area. However, please be aware that we cannot guarantee at this stage that a refined request will fall within the cost limit, but NHS GM would do our upmost to assist you.
4.
| Locality | 2024/2025 | 2025/2026 |
| Bolton | £7,499,328 | £16,720,433
predicted forecast for current open packages |
| Bury
(including Fast track CHC, excluding DP PHBs) |
£13,950,251.44 | £14,078,688.35 |
| HMR | £8,316,816.58 | £7,484,901.38 |
| Manchester | £55,002,511 | £55,570,950 |
| Oldham | £19,262,649 | £19,737,555 (Forecast) |
| Salford | £7,283,944.44 | £7,176,462.25 (forecast) |
| Stockport | £38,235,603 | £39,690,844 |
| Tameside | £13,003,244 | £12,706,563 |
| Trafford | £22,885,521.60 | £26,776,010.12 |
| Wigan | £41,610,290 | £41,461,663 |
| Locality | 2024/2025 – a | 2024/2025 – b | 2025/2026 – a | 2025/2026 – b |
| Bolton | £3,639,212 | £1,137,876
|
£11,285,220 – predicted forecast for current open packages | £996,437
|
| Bury (including Fast track CHC, excluding DP PHBs) | £5,725,262.74 | £598,908.80 | £6,629,139.78 | £403,819.85 |
| HMR | £3,565,975.65 | £1,641,801.75 | £1,344,834.93 | £227,766.46 |
| Manchester | £21,240,534.41 | £432,932.26 | £23,334,850.44 | £825,431.98 |
| Oldham | £6,803,718 | £189,135
|
£5,099,028
|
£222,003 (Forecast) |
| Salford | £1,647,048.86 | £320,808.86 | £1,762,825.66 (forecast) | £235,523.42 (forecast) |
| Stockport | £14,144,394 | £1,199,686 | £16,048,599 | £1,758,738 |
| Tameside | £5,982,055 | £50,862 | £5,728,021 | £331,840 |
| Trafford | £3,413,508.29 | £212,399.54 | £4,246,779.50 | £213,803.84 |
| Wigan | £12,125,293 | £983,757 | £12,000,183 | £1,057,533 |
6.
| Locality | 2024/2025 | 2025/2026 |
| Bolton | Lowest – £23.06
Mean – unable to retrieve as system will not allow Highest – £29 |
Lowest – £24.91
Mean – unable to retrieve as system will not allow Highest – £35 |
| Bury | Lowest – £20.49
Mean – £23.70 Highest – £49.89 |
Lowest – £21.55
Mean – £24.87 Highest – £38.98 |
| HMR | Lowest – £22.62 Highest – £24.49 HMR locality have a standard and complex hourly rate so the average does not apply. |
Lowest – £24.05
Highest – £25.25 HMR locality have a standard and complex hourly rate so the average does not apply. |
| Manchester | Lowest – £14.39 Mean – £23.26 Highest – £45.34 |
Lowest – £14.39 Mean – £24.80 Highest – £43.54 |
| Oldham | Personal Assistant (PA) Rate £12.00
Standard Care – £22.68 Highest – £34.89 |
PA Rate £12.60
Standard rates – £24.04 Highest – £36.80 |
| Salford | Not available – Home care packages are delivered by the Northern Care Alliance NHS Foundation Trust (NCA) Community District Nursing Service. | Not available – Home care packages are delivered by the NCA Community District Nursing Service. |
| Stockport | Lowest – £19.54
Mean – £22.19 |
Lowest – £20.81
Mean – £24.50 |
| Tameside | Cannot provide as we have weekly rates recorded for every care package, not hourly rates. | Cannot provide as we have weekly rates recorded for every care package, not hourly rates. |
| Trafford | Lowest – £10.90
Mean – £15.99 Highest – £74.44 |
Lowest – £10.16
Mean – £19.66 Highest – £84.92 |
| Wigan | Lowest Rate – £21.96
Highest Rate – £35.00 (proxy) Wigan locality does not hold the range of hourly rates to be able to give an average. |
Lowest Rate – £22.96
Highest Rate – £35.00 (proxy) Wigan locality does not hold the range of hourly rates to be able to give an average. |
Salford locality does not hold the information requested; it will be necessary for you to contact the Provider Trust, the Northern Care Alliance NHS Foundation Trust (NCA), commissioned in Greater Manchester for the information you seek. To assist you, please find below links to their website with information about how to make a Freedom of Information request. Northern Care Alliance NHS Foundation Trust – Freedom of Information Requests :: Northern Care Alliance
7.
| Locality | 2024/2025 | 2025/2026 |
| Bolton | Lowest – £276.72
Mean – £4,171.50 Highest – £12,833.50 |
Lowest – £34.00
Mean – £2,018.13 Highest – £6,736.02 |
| Bury | Lowest – £29.34
Mean – £30.38 Highest – £31.04 |
Lowest – £25.61
Mean – £30.28 Highest – £31.04 |
| HMR | Lowest – £22.62 Highest – £24.49 HMR locality have a standard and complex hourly rate so the average does not apply. |
Lowest – £24.05 Highest – £25.25 HMR locality have a standard and complex hourly rate so the average does not apply. |
| Manchester | Lowest – £25.64
Mean – £27.35 |
Lowest – £26.55 Mean – £28.42 Highest – £29.46 |
| Oldham | They are all funded under the NHS Block contracts therefore the information is not held | They are all funded under the NHS Block contracts therefore the information is not held |
| Salford | Not available – Home care packages are delivered by NCA community District Nursing Service | Not available – Home care packages are delivered by NCA community District Nursing Service |
| Stockport | Lowest – £150.00 Mean – £2,434.09 Highest – £11,071.35 |
Lowest – £150.00 Mean – £2,961.37 Highest – £11,790.99 |
| Tameside | Lowest – £150.60
Mean – £1,142.57 Highest – £3,777.97 |
Lowest – £126.00
Mean – £955.10 Highest – £3,045.61 |
| Trafford | Lowest – £10.90
Mean – £15.99 Highest – £41.50 |
Lowest – £23.90
Mean – £27.37 Highest – £647.30 |
| Wigan | Lowest Rate – £21.96
Highest Rate – £35.00 (proxy) Wigan locality does not hold the range of hourly rates to be able to give an average. |
Lowest Rate – £22.96
Highest Rate – £35.00 (proxy) Wigan locality does not hold the range of hourly rates to be able to give an average. |
Salford locality does not hold the information requested; it will be necessary for you to contact the Provider Trust, Northern Care Alliance NHS Foundation Trust, commissioned in Greater Manchester for the information you seek. To assist you, please find below links to their website with information about how to make a Freedom of Information request. Northern Care Alliance NHS Foundation Trust – Freedom of Information Requests :: Northern Care Alliance
8a. As described above, each locality within GM organises its care on a separate database, and suppliers are added to each database separately. Suppliers are added under the trading name of the company, which may differ from the legal entity name of the provider. These have been combined where they are identified as being related to the same provider, but there may be instances where the same legal entity has multiple trading names which are not obviously linked and recorded separately in different localities. In these instances, such providers have not had their records combined and therefore may not be included in the “Top 10” extract of providers.
| Row Labels | Sum of Spend | Sum of Cases |
| Routes Healthcare | 6,981,898.08 | 75 |
| SMBC | 2,852,511.92 | 53 |
| Complex Care Professionals Ltd | 2,709,563.59 | 542 |
| PHB Direct Payment | 2,633,981.48 | 18 |
| Apollo Home Health Care Ltd | 2,578,717.75 | 23 |
| Westwood Homecare (Northwest) Ltd | 2,481,444.89 | 461 |
| Choice Independent Living | 2,166,687.54 | 335 |
| Health Your Way | 1,656,522.15 | 105 |
| Thornbury Community Services | 1,615,234.50 | <5 |
| Prestige Nursing Care | 1,558,967.51 | 7 |
| My Support Worker (NW) Ltd, ILBP | 1,523,678.60 | 11 |
8b. As described above, each locality within GM organises its care on a separate database, and suppliers are added to each database separately. Suppliers are added under the trading name of the company, which may differ from the legal entity name of the provider. These have been combined where they are identified as being related to the same provider, but there may be instances where the same legal entity has multiple trading names which are not obviously linked and recorded separately in different localities. In these instances, such providers have not had their records combined and therefore may not be included in the “Top 10” extract of providers.
| Row Labels | Sum of Spend | Sum of Cases |
| Apollo Home Healthcare | 1,622,450.57 | 17 |
| A50 Homecare Ltd | 520,700.84 | 15 |
| Lagans Foundation | 323,686.20 | 12 |
| Bolton Council | 310,279.20 | <5 |
| Complex Care Professionals Ltd – Complex Care Professionals | 254,341.52 | 25 |
| Routes Healthcare | 252,851.99 | <5 |
| Private Home Address – Komplex Care Ltd | 149,590.00 | <5 |
| Thornbury Community Services (Acacium Group) | 108,005.77 | <5 |
| Private Home Address | 99,981.84 | <5 |
| Bespoke Health and Social Care – Nottingham | 98,527.24 | <5 |
NHS Greater Manchester (NHS GM) does hold the information requested however, due to the low numbers involved (where patient data is 5 or less <5) we consider this to be exempt under section 40(2) of the Freedom of Information Act 2000 as the disclosure of this information may lead to the identification of individuals. This exemption is not subject to the public interest test.