FOI 2026/1601

I am re-submitting my initial Freedom of Information request regarding the visibility of NHS 111 assessment information within Emergency Departments across your Integrated Care System, as the responses received do not address the issues raised. Therefore, I have simplified my request.

Please provide the following:

1. When a patient completes an NHS 111 online assessment or calls NHS 111, are Emergency Department clinicians within your Trusts able to view the full NHS 111 assessment record?
   This includes the triage outcome and the answers the patient provided during the assessment.
2. Has the ICB taken any steps—such as commissioning work, implementing systems, or establishing data‑sharing arrangements—to ensure that Emergency Departments can access NHS 111 online assessment information
3. If the ICB has taken such steps, please provide the date(s) when this work was carried out or commissioned.
4. If the ICB has not taken steps to enable Emergency Departments to access NHS 111 online assessment information, please explain the reasons for this and confirm whether there are any plans to introduce this capability in the future.

Purpose of this request:
This information will help us understand whether NHS 111 assessment data is available to Emergency Department clinicians to support continuity of care, reduce duplication

1. For NHS 111 calls there is an Adastra end point for every ED profile across Greater Manchester. Therefore, post-event messages (PEM), which include the Pathways triage and the patient’s answers is sent through with any appointment that has been booked or any electronic referral sent by 111, 999 or 111 Online. However, if a patient is just sign posted to an ED department via 111 this would not prompt a PEM to be sent.

In line with section 16 of the Freedom of information request – advice and assist – you may also wish to contact NHS England for further information. To assist you please find below a link to their website and information about how to make a Freedom of Information request.

NHS England » Freedom of Information Act and Environmental Information Regulations

2. It is all done via the Adastra platform.
3. All the work was carried out before the national roll out of the ‘NHS 111 First’ project, which went live in December 2020, and specified the need for bookings into ED.
4. N/A as the capability is there