FOI 2026/1742

I would be grateful if you could provide the following information for the financial year 2025 / 2026 for your adult gender clinic service.

This is all information that your organisation has provided in previous years, so there are no reasons to ask for clarifications etc in order to try and delay the release of the requested information. As such it is fully expected to be provided within the legally mandated timeframe of 20 working days, and any delays will be reported immediately to the Information Commissioner’s Office. The data should be supplied in electronic format if possible (MS Excel or CSV file acceptable).

Referrals, Discharges & Waiting List
1. How many referrals received?
2. How many people were discharged from the service?
3. Number of people on the waiting list at the end of the financial year?

Appointments
4. How many appointments offered in total?
5. How many appointments were not attended?
6. Most common reason for non-attendance?
7. How many 1st appointments offered?
8. How many 2nd appointments offered?
9. Average number of appointments offered per patient?
10. Average number of appointments attended per patient?
11. Average wait time between 1st and 2nd appointment in days?
12. Average time between 1st appointment and discharge, where discharge is noted as treatment completed, in days?

Staff
13. How many clinical / diagnostic staff (FTE) employed at the GIC each year?
14. How many administrative / support staff employed at the GIC each year?15. Breakdown of job roles / titles held by clinical & diagnostic staff at the GIC, including FTE / WTE for each role?
16. Salary Band / Pay Rate for each job role?
17. FTE / WTE of clinical / diagnostic staff trained or capable of delivering diagnostic initial assessments & follow up assessment appointments for Gender Dysphoria / Gender Incongruence?
18. Indication of which job roles / tiles provide diagnostic initial assessments & follow up assessment appointments for Gender Dysphoria / Gender Incongruence?

Budget
19. Budget / Spend (total in £) for each year for the GIC?
Breakdown of Budget / Spend for the year by :
– Clinical / diagnostic staff
– Administrative / Support staff
– Administrative Costs
– Other Costs

In addition, please provide the following information. These can be treated as separate requests.

Service User Transfers data
For the financial year 2025/2026

20. How many people were transferred from other adult clinics?
21. How many people were transferred from the GIDS service to the adult service?
22. Whether these transfers were counted as referrals in referrals data above?
23. Whether these transfers were included in the waiting list data above?

Waiting Time Calculations & Guidance
24. Please provide copies of any algorithms, spreadsheets, formulae used by the clinic to calculate waiting time information published by your clinic
25. Please provide copies of any guidance or processes issued to staff on the production of waiting time information published by your clinic

Age Banding
Please provide the following information for the same financial year:
26. A breakdown of referrals received by service user age (under 18, 18-25, 26 – 35, 36 – 45, 46 – 55, 56 – 65, 65+)
27. A breakdown of time waited for the current waiting list using the same age band criteria as above

NHS Greater Manchester (NHS GM) does not hold the information requested. The Greater Manchester gender clinic services is commissioned by NHS England (NHSE) Specialist Commissioning, and therefore, it will be necessary for you to contact them directly for the information you seek.

To assist you please find below a link to the NHSE website and information about how to make a Freedom of Information request.

NHS England » Freedom of Information Act and Environmental Information Regulations