FOI2026/2024

I am seeking information regarding the commissioning of night-time domiciliary care for people receiving NHS Continuing Healthcare (CHC) within the Oldham locality.

For the most recent 12-month period for which information is available, please provide:

1. The name(s) of providers used by NHS Greater Manchester to provide planned night-time domiciliary personal-care calls/drop-in visits, including roving-night services, for CHC-funded adults within the Oldham locality.
2. Whether Comfort Call is currently, or has during this period been, a provider normally used for this provision.
3. The number of occasions/cases, if recorded, where the usual night-time provider was unable to accept a CHC-funded package because it had no capacity.
4. Where the usual provider had no capacity, please provide details of the alternative commissioning arrangements used by NHS Greater Manchester to meet the individual’s assessed night-time care needs.

In particular, please confirm whether alternatives have included:

• other domiciliary care agencies;
• spot-purchased provision;
• waking-night carers; Consider
• sleeping-night services;
• personal health budgets used to purchase night-time care; or
• any other alternative arrangement example
• Higher market rate 

1. Please provide the names of any alternative providers used or spot-purchased to provide night-time domiciliary care to CHC-funded adults in the Oldham locality during this period.
2. Where planned night-time drop-in/roving-night provision could not be sourced, please confirm whether NHS Greater Manchester has commissioned waking-night care instead and, if recorded, how many times this occurred. None at the moment
3. If NHS Greater Manchester has been unable to source provision to meet an assessed night-time domiciliary care need, please provide the number of cases in which this occurred and any recorded commissioning arrangements or procedures used in response. None

I am seeking general commissioning information and am not requesting information concerning any identifiable patient.

If the information is not held in precisely the form requested, please provide the closest recorded information held.

If small numbers require suppression for data-protection reasons, I am content for those figures to be suppressed while the remainder of the information is disclosed.

Q1. Comfort Call.

Q2. Yes

Q3. We do not have the requested information recorded.

Q4. We would discuss with family if 24hours care is more appropriate care option if we can’t provide individual’s assessed night-time care needs.

4a. No

4b. No

4c. Consider

4d. No

4e. Yes

4f. No

4g. No

Q5. None

Q6. None

Q7. None