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FOI2026/2026

Reference FOI2026/2026
Description Complaints
Date Requested 03/09/2026
Date Replied 25/09/2026
Category Patient Services

Under the Freedom of Information Act 2000, I request the following information held by NHS Greater Manchester ICB.

Nature of the information requested

This request is for aggregated numerical information only and does not require disclosure of individual case files or personal data.

Where the requested information is recorded within an existing complaint, safeguarding, incident, professional standards or other reporting/classification system, please use the existing categories, classifications and reporting data held by the ICB.

Scope of request

Please provide the following information for NHS Greater Manchester ICB, separately for each calendar year:

2021
2022
2023
2024
2025
2026 to the date of the response

Please provide the number of complaints/cases recorded or classified as involving a healthcare professional as the alleged subject and a female patient as the affected person, where the recorded complaint/case concerns any of the following:

  1. allegations of sexual misconduct or sexual violence;
  2. intimate examinations or procedures allegedly carried out without informed consent;

For the complaints/cases falling within categories 1 and 2 above, please additionally provide, where this information is recorded in the ICB’s existing systems or classifications, the number involving female patients who:

  • were recorded as foreign nationals;
  • were recorded as having a first language other than English;
  • were recorded as requiring an interpreter; and/or
  • were involved in an allegation concerning failure to provide an interpreter.

Where the ICB uses different terminology or classification categories for any of the above, please provide the closest equivalent category or classification held.

Source of complaints/referrals

For the relevant complaints/cases above, please provide the number recorded as:

  • received directly from the affected patient;
  • referred by a GP practice;
  • referred by another healthcare provider;
  • referred to or handled by the ICB Safeguarding Team;
  • referred by the Care Quality Commission (CQC);
  • referred by a local authority Adult Safeguarding Team;
  • referred by the police.

If the same complaint/case is recorded under more than one source/referral category, please indicate this where the existing data permits.

Complaint handling and outcomes

Please provide, for the relevant complaints/cases:

  • number accepted for investigation;
  • number upheld;
  • number not upheld;
  • number partially upheld;
  • number reviewed by the Professional Standards Team as part of Managing Performers Concerns, together with the recorded outcome where available;
  • number referred or escalated to the General Medical Council (GMC);
  • number referred or escalated to the Nursing and Midwifery Council (NMC);
  • number referred or escalated to the Care Quality Commission (CQC);
  • number referred or escalated to the police.

If the requested information is not held in exactly the format set out above, please provide the closest equivalent aggregated information already held, together with the relevant category, classification, reporting field or terminology used by the ICB.

Where a particular category is not recorded or the information is not held, please confirm this explicitly for that category.

A review of the records held by NHS Greater Manchester since it was formed in 2023 has found that no complaints have been received from patients matching the criteria you have requested in the Patient Services, Safeguarding or Quality Teams.

Please note that in accordance with The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, patients can complain directly to the care provider or the commissioner (in this case NHS Greater Manchester). It is therefore possible for complaints of this nature to be made directly to the care provider responsible for employing the healthcare professional. NHS Greater Manchester does not have access to this information, and you would need to contact healthcare providers directly with your enquiry.

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