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Greater Manchester Youth Health Agreement

The Greater Manchester (GM) Youth Health Agreement is a guide for young people to use so they know what care and support they should expect when accessing health services in Greater Manchester.

The GM Youth Health Agreement was created in collaboration with members of Bee Heard, a project delivered by Youth Focus North West.

So, if you’re aged 11–­19-years old, what can you expect when you use a health service such as going to see your GP or having a dental check-up in Greater Manchester?

Swipe across to view the 14 health agreements

1.

I know what services are available to me and how to access them.

 

2.

I am not treated unfairly because of my physical or mental illness.

 

3.

I can access care and support when and where I need it.

4.

I make decisions about my treatment.

5.

I have a say in the how the services I use are run.

6.

The places and spaces I get care and support feel safe, welcoming and are accessible.

7.

I trust staff working with me have the right knowledge and experience.

8.

If I am struggling, I know that I won’t be forgotten or missed.

9.

If I am accessing more than one service in my area, staff there talk to each other so that I don’t have to repeat things.

10.

I know what is happening with my care and who is involved.

11.

I know where to go if I need further support.

12.

My views are respected and valued.

13.

I know that my information is kept confidential.

14.

I feel empowered and play an important role in looking after my health and staying well.

Hear from Bee Heard:

“The GM Youth Health Agreement is important because it lets young people know they are receiving the care they deserve. It was made for young people, by young people.”

 

I am not happy with the standard of care I received

There may unfortunately be times when as a young person, you feel like a service hasn’t quite lived up to the standards of the GM Youth Health Agreement. If that is the case, our patient services page can help you raise any concerns, get advice or make a complaint.

Visit our patient services page
If you are a health care professional see how you can put the GM Youth Health Agreement into practice in your service
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