Get in touch

If your query relates to one of our Greater Manchester localities please visit the ‘my borough’ section of our website.

If you have any information about the business of our organisation, such as our board, committees, financial matters or decisions we make. Please contact our corporate services team.

Call 0161 357 1598 or email gm.icp@nhs.net

9am-4pm, Monday-Friday (excluding Bank Holidays)

Post:

NHS Greater Manchester, Tootal, 56 Oxford St, Manchester M1 6EU

You can find the details for our meetings and various reports under our publication scheme.

We recognise that the NHS is incredibly complex, and it is not always easy to know who to contact if you have a concern, compliment or complaint. Visit our Patient Services page for more information and advice on the best way to take forward your query.

What is You and Your General Practice?

You and Your General practice (YYGP) has been developed to help you understand what to expect from your general practice (GP) and how you can get the best from your GP practice team.

YYGP enables you to provide feedback or raise concerns directly with your GP practice, NHS Greater Manchester or your local Healthwatch organisation.

Read NHS England’s information about YYGP

At your GP practice

If you want to give feedback, raise a concern or wish to make a formal complaint, ask to speak to the practice manager.

Use the NHS England website to find the contact details for your GP practice, if you don’t already know them.

At your Integrated Care Board

If you don’t feel comfortable giving your feedback to your GP Practice you can contact NHS Greater Manchester, your local Integrated Care Board – the local body that oversees GP practices. A dedicated email address has been set up for YYGP.

Email:  nhsgm.youandyourgp@nhs.net

You can also visit our Patient Service web page if you have a concern about your care, or the care of a family member.

At your local Healthwatch organisation

Healthwatch information and signposting services can support you to make choices about the health and care services you may need and how to access the support you need to live well within your local area.

You can find the details for your local organisation on our service finder A-Z.

Call: 07815 655 212

Email: gmhscp.media@nhs.net

For urgent out-of-hours media calls, please call: 07815 655 213

Address:

Media team, NHS Greater Manchester, Tootal, 56 Oxford St, Manchester M1 6EU

(Please note the two numbers listed above are similar but correct.)

Under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), you are entitled to request to view/ask for a copy of the information NHS GM holds about you. This is known as a Right of Access request but can also be referred to as a Data Subject Access Request (DSAR or SAR). You can make this request to anyone in the organisation by any medium, however in order to process your request we are required to verify your identity.

The best way to make a request is to:

• Do it by letter/email
• Provide identification
• Provide adequate information to help us process your request

If we need further information, we will ask you to provide this.

There is no charge (subject to exemptions) to have a copy of the information held about you and we must respond to you within one month (subject to exemptions).

To request a copy of or request access to information we hold about you and/or to request information to be corrected if it is inaccurate, please contact:

• E-mail:gmhscp.icpsar@nhs.net
• By post: Data Protection Officer for the organisation, NHS Greater Manchester, Tootal, 56 Oxford St, Manchester M1 6EU. Please ensure it is marked private and confidential.

NHS GM holds a limited amount of healthcare data.

• To request access to GP records, please contact your GP practice
• To request access to hospital records, please contact the hospital you attended for treatment/care.

In certain circumstances, your right to see some details in your records held by NHS GM may be withheld. This may be because releasing the information could cause serious harm to your physical or mental health or if there is third party information that cannot be released.

Freedom of Information (FOI) requests must be in writing and can be either posted or emailed to NHS Greater Manchester. For postal requests, please send them to:

• NHS Greater Manchester, Tootal, 56 Oxford St, Manchester M1 6EU
• Send email requests to nhsgm.foi@nhs.net
• Please write “Freedom of Information” in the subject line of any FOI request.

EIR requests can also be submitted verbally or in writing, using the methods above.

Please visit our FOI page for more information about the FOI process, our FOI disclosure log and our frequently asked questions.